Refund Policy
Effective Date: 29 October 2026
We want you to be happy with what you buy. This page explains when and how refunds work for each product type. Refunds are always issued through Stripe to your original payment method and typically arrive within 5 to 10 business days.
1. One-Time Digital Products
Digital products (for example Commitchi Pro) are delivered immediately after payment, so the statutory withdrawal right does not apply once delivery has begun. That said, if the product does not work as described, you cannot activate it, or you hit a technical problem we cannot fix, email us within 14 days of purchase and we will make it right, with a full refund if needed.
2. Motif
- Motif is free, so there is nothing to charge or refund.
3. 1:1 Sessions
- You can change your time free of charge up to 12 hours before the session, using the link in your confirmation email. Your payment stands and you pick a new time without paying again.
- Once the session is less than 12 hours away, that link closes so the time is not left empty. Email us and we will sort it out together.
- If we have to cancel a session, you get a new time or a full refund, your choice.
- Missed sessions without notice are not refunded.
4. How to Request a Refund
Email us with the address you used at checkout and, if possible, your Stripe receipt number. We answer within 2 business days. Please do not open a chargeback without contacting us first; it is almost always slower than writing to us.
5. Contact
For refund requests and questions: